Privacy Policy

Last updated: 3 June 2025

1. About This Policy

Edge4Ward Pty Ltd (ABN: XX XXX XXX XXX) ("Edge4Ward", "we", "our", or "us") is committed to protecting the privacy of individuals whose personal information we handle.

This Privacy Policy explains how we collect, use, hold, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our website or engaging our services, you agree to the practices described in this policy.

2. Information We Collect

We collect personal information that is reasonably necessary for our business activities. This includes:

Information you provide directly

• Name, job title, and company name
• Contact details including email address, phone number, and postal address
• Enquiry or message content submitted via our contact form
• Information provided in the course of receiving our services
• Payment and billing information for services rendered

Information collected automatically

• IP address and device identifiers
• Browser type, operating system, and language settings
• Pages visited, time spent, and referring URLs
• Cookie and session data (see Section 7)

Information from third parties

We may receive personal information about you from referral partners, social media platforms, and publicly available sources where permitted by law.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide requested services
• To manage our client and contractor relationships
• To send relevant updates, newsletters, and marketing communications (where you have consented)
• To improve our website, services, and business operations
• To comply with our legal and regulatory obligations
• To prevent fraud, misuse, or unlawful activity

4. Disclosure of Your Information

We may disclose your personal information to:

• Our employees, contractors, and related bodies corporate who need access to deliver services
• Third-party service providers bound by confidentiality obligations
• Professional advisers including lawyers, accountants, and auditors
• Government agencies and law enforcement where required by law
• Parties involved in a business sale, merger, or acquisition

We do not sell your personal information to third parties.

5. Overseas Disclosure

Some of our service providers are located overseas, including in the United States and the European Union. Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure the recipient handles your information in accordance with the Australian Privacy Principles or a comparable privacy framework.

6. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, or disclosure. These include encryption in transit and at rest, role-based access controls, regular security assessments, and staff training. No method of transmission over the internet is completely secure.

7. Cookies and Tracking

Our website uses cookies and similar technologies. We use essential cookies (required for functionality), analytics cookies (to understand site usage, e.g. Google Analytics), and marketing cookies (where you have consented). You can control cookies through your browser settings.

8. Your Rights and Choices

Under the Privacy Act, you have the right to request access to your personal information, request correction of inaccurate information, opt out of direct marketing, and lodge a complaint. To exercise these rights, contact us using the details in Section 11.

9. Retention of Personal Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. When information is no longer required, we take reasonable steps to destroy or de-identify it securely.

10. Complaints

If you believe we have breached your privacy rights, please contact us in the first instance. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact Us

For privacy enquiries, access requests, or complaints:

• Privacy Officer, Edge4Ward Pty Ltd
• Level 20, 1 Market Street, Sydney NSW 2000
• Email: privacy@edge4ward.com.au
• Phone: +61 2 XXXX XXXX